Equipment Service Management -
Strategies, Challenges and Trends in Europe
Increasing the service portion of the revenue stream is becoming increasingly critical to equipment and service organizations. Many companies, recognizing this, are aligning their service operations with their overall business strategies.
This report describes what has been learned from more than one hundred executives in European service and equipment companies. It discusses how these organizations expect to go about increasing the service part of their revenue and the barriers they perceive to accomplishing this goal.
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